Contact Copy AI Trading Support
A question about The Master Bot, or trouble connecting an MT4/MT5 account? Our support team is available around the clock.
Send us a message
Fill in the form and we will reply by email. For urgent questions use WhatsApp or Telegram.
Ways to reach us
Before you write — your answer may be here
Most messages we receive have a ready answer. These are the most frequent.
"Invalid credentials"
Usually the investor password was used instead of the trading password. The first is read-only and cannot execute trades. See the connection guide for a full troubleshooting table.
No trades are opening
Declining to enter is a deliberate decision when confidence conditions are not met, not a fault. Check the decision log on the live dashboard to see the reason for each.
Trade size differs from my setting
Usually lot rounding to your broker's minimum increment. Full explanation with worked numbers in the copy trading guide.
Is my data safe?
We request the trading password only — it permits opening and closing positions and does not permit withdrawals or transfers. Details in our privacy policy.
Subscription and cancellation
You can cancel at any time from the control panel, effective at the end of the current period. Full terms in our terms and conditions.
Does it work with my broker?
Any broker supporting MetaTrader 4 or MetaTrader 5 (MT4 or MT5) works with the system — a live account or a prop-firm account.
How to get a faster reply
Include your account number
Your MT4/MT5 account number and server name remove most clarifying questions. Never send your password in a message — we will never ask for it by email.
Describe exactly what you saw
The error text as it appeared, and when it happened. "It does not work" takes several messages to get to the cause.
Attach a screenshot
An image of the screen where the problem occurs is faster than any written description.
The system runs around the clock, and support is available throughout trading days. Urgent technical issues resolve faster on WhatsApp or Telegram than by email.